Postage & Delivery
All items will be packaged securely and sent via first class (Royal Mail) registered post unless alternative arrangements have been agreed.
The shipping price includes the cost of delivery and packaging but does not automatically include a clear presentation box. This is due to some designs being too large for the standard presentation box.
Post & Packaging costs are as follows:
| Purchase Price | P&P cost |
|---|---|
| £0.01 - £ 9.99 | £2.00 |
| £10.00 - £ 24.99 | £3.75 |
| £25.00 - £ 74.99 | £4.50 |
| £75.00 - £149.99 | £6.00 |
| Over £150.00 | £8.00 |
Tessa's Tiaras reserves the right to alter prices and post and packaging costs without prior notice. Occasionally offers may be available which will provide Free post and packaging. Such offers will be detailed in the "News" section of this website.
Despatch
As all of the items sold by Tessa’s Tiaras are handmade to order, please allow 21 days for delivery from the date that your payment in cleared funds is received. Therefore, if you require your item sooner than the 21 day turnaround you will need to contact us in order that we can ensure that we have all your tiara or other accessory components in stock and we have enough time to make your item and ship it to you.
Should the production or shipping of your item be delayed in anyway, you will be given advance notice as soon as this becomes a possibility.
Providing that you have provided a valid email address, we will confirm to you once the item has been despatched.
Please be aware that most petticoats will be sent inside out and will require the hoops feeding through (if any). This is the most sensible way for them to be sent to avoid unecessary and bulky packaging.
Returns
As each item is made to order, in the unlikely event that your item is damaged during shipment, we are not able to offer a refund but will provide a replacement on receipt of the damaged item.
Sale items are also non-refundable unless damaged during transit and the damaged item returned to us.
For all items, if the item has been damaged in transit you must notify us within 24 hours of receipt of the goods by email to sales@tessastiaras.co.uk as failure to report damaged goods in a timely manner may result in difficulty in replacing your item. It is the sender’s responsibility to always obtain a certificate of posting, this is to ensure that should the item not be received, the sender would be able to claim recompense via Royal Mail.
All returns must include the original packaging.
Trade Discount
If you are a company and wish to purchase any tiaras for re-sale in your own retail environment please contact Tessa's Tiaras Please book using the contact details found on the "Contact Us" pages of this website in advance to discuss terms.
Appointments & Consultations
Appointments and consultations are available via prior arrangement. Please book using the contact details found on the "Contact Us" pages of this website or alternatively telephone 01963 363773 or for short notice appointments/cancellations (less than 48 hours notice) 07732 450144 may be used. Please take into consideration our normal opening times when awaiting a response or confirmation.